Question 1

What is Gunaso?

Accepted Answer

Gunaso is a civic reporting app for Nepal. Citizens can report local issues like broken roads, garbage, water problems, and more, and track whether they get resolved.

Question 2

Is Gunaso free?

Accepted Answer

Yes, completely free. No ads, no subscriptions.

Question 3

What does "Gunaso" mean?

Accepted Answer

"Gunaso" (गुनासो) is a Nepali word meaning "complaint" or "grievance." The app gives citizens a platform to voice their concerns.

Question 4

Is the app available in Nepali?

Accepted Answer

Yes. You can switch between English and Nepali (नेपाली) anytime from Settings.

Question 5

How do I sign up?

Accepted Answer

Tap "Continue with Google" or "Continue with Apple." No email/password needed.

Question 6

Can I delete my account?

Accepted Answer

Yes. Go to Profile → scroll to the bottom → Delete Account. This permanently removes all your data and posts.

Question 7

What happens to my issues if I delete my account?

Accepted Answer

All issues, comments, and votes you created are permanently deleted.

Question 8

What kind of issues can I report?

Accepted Answer

Anything affecting your local community: road damage, garbage, broken streetlights, water supply problems, drainage, public property damage, etc.

Question 9

Do I need to add a photo?

Accepted Answer

Photos are optional but strongly recommended, they make reports more credible and actionable.

Question 10

Can I edit my issue after posting?

Accepted Answer

Yes. Open the issue, tap the 3-dot menu, and choose Edit. You can update the title, description, photos, and location.

Question 11

Can I delete my issue?

Accepted Answer

Yes, from the 3-dot menu on your issue.

Question 12

Who sees my issues?

Accepted Answer

All Gunaso users can see your issue in the feed. Your display name and avatar are shown.

Question 13

What is Lost & Found?

Accepted Answer

A module for reporting found official documents (citizenship cards, driving licenses, PAN cards, passports). If you find someone's document, you can list it so the owner can contact you.

Question 14

Is my phone number visible?

Accepted Answer

Yes, so the document owner can call you. You can remove the listing anytime.

Question 15

What does "Handed to Police" mean?

Accepted Answer

If you hand the document to a police station, you can mark it with the station name. The listing stays visible so the owner knows where to collect it.

Question 16

How does voting work?

Accepted Answer

Each issue has upvote and downvote buttons. Voting helps surface the most urgent issues. You can change your vote anytime.

Question 17

Can I report inappropriate content?

Accepted Answer

Yes. Tap the 3-dot menu on any issue and choose "Report." Select a reason and submit.

Question 18

Can I block a user?

Accepted Answer

Yes. From any issue card's 3-dot menu, you can block the author. Their content will be hidden from your feed and comments.

Question 19

How do I unblock someone?

Accepted Answer

Go to Profile → Blocked Users → tap Unblock.

Question 20

Which platforms is Gunaso on?

Accepted Answer

iOS (App Store) and Android (Google Play).

Question 21

Does Gunaso work offline?

Accepted Answer

You need an internet connection to submit reports and browse. Previously loaded content may appear briefly while offline.

Question 22

How is my data protected?

Accepted Answer

We use Firebase Authentication (Google/Apple sign-in), encrypted connections, and never sell your data. See our Privacy Policy for details.

Frequently Asked Questions

General

Account

Reporting Issues

Lost & Found

Community

Technical