Support
Need help with Gunaso? We're here to assist you. Browse common questions below or reach out to us directly.
Contact Us
For any questions, feedback, or issues with the app, please email us at:
[email protected]We typically respond within 24–48 hours.
In-App Feedback
You can submit bug reports and feature requests directly from within the app. Go to Profile → Send Feedback to share your thoughts with our team.
Frequently Asked Questions
How do I report a civic issue?
Tap the report button on the home screen, add a title, description, up to three photos, and select the location (district and municipality). Your report will be visible to the community immediately.
How does the Lost & Found board work?
If you find an official document (citizenship card, license, passport, etc.), you can photograph it, add the owner's name and your contact number, and post it on the Lost & Found board so the owner can reach you.
Is the app available in Nepali?
Yes! Gunaso is fully bilingual. You can switch between English and नेपाली at any time from your profile settings.
How do I change my notification preferences?
Go to your Profile tab → Settings → Notifications. You can toggle individual notification types such as comments, votes, likes, and moderation updates.
How is an issue marked as resolved?
Only the original author can advance an issue through its lifecycle: Open → In Progress → Resolved. Resolution requires an 'after' photo and a written note as proof.
Is my personal information safe?
We use Firebase Authentication and secure server-side rules to protect your data. We never share your personal information with third parties. Read our Privacy Policy for full details.