How to Use Gunaso

    A step-by-step guide to reporting local issues, engaging with your community, and using Lost & Found, all from your phone.

    Reporting a Civic Issue

    Report a problem in your community in under a minute.

    1

    Open the Report tab

    Open the app and tap the center "Report" tab (the + button) at the bottom of the screen.

    2

    Describe the issue

    Enter a clear title and description of the issue (e.g. "Broken road near ward 5 market").

    3

    Add photos

    Add up to 3 photos, use the camera or pick from your gallery. Photos make your report more credible.

    4

    Set the location

    Choose your district and municipality from the list, or tap "Use my location" for GPS, or drop a pin on the map.

    5

    Submit your report

    Tap Submit, your report is live and visible to your entire community immediately.

    Browsing & Engaging with Issues

    See what's happening in your area and take action.

    1

    Browse the feed

    Scroll the home feed to see issues reported by others in your area.

    2

    Filter by location

    Filter by district and municipality to narrow the feed to your community.

    3

    View issue details

    Tap an issue to see full details, photos, map, status, and comments from the community.

    4

    Vote on issues

    Upvote or downvote to signal priority. The most-voted issues rise to the top.

    5

    Comment

    Add context, updates, or solutions in the comments section.

    6

    Share with others

    Share the issue link with others, tap the share button or copy the direct link.

    Lost & Found Documents

    Help reunite people with their lost official documents.

    1

    Open Lost & Found

    Tap the "Lost & Found" banner on the home screen to access the module.

    2

    Browse found documents

    Search by name or filter by document type (citizenship, license, PAN, passport, etc.).

    3

    Report a found document

    If you found someone's document, tap "Report Found Document" to list it.

    4

    Fill in details

    Enter: document type, owner's name (if visible), description, contact phone, location where found, and a photo. Remember to cover sensitive details like ID numbers.

    5

    Get contacted

    The owner or someone who recognizes it can call you directly from the listing.

    6

    Mark as collected

    Once returned, mark it as "Collected" with a proof photo to close the listing.